Shipping Policy

Where does my order ship from?

The majority of our orders ship from our warehouse in Louisville, Tennessee, USA. We do ship some European orders from the United Kingdom or from Germany in order to reach our European customers faster and to reduce the shipping costs. For orders sent to Europe, we are currently paying any customs charges in almost all cases.


How long will my order take to reach me?

The time it takes for your order to reach you depends on the service that you have chosen for the shipment.

Within the United States:

United States Postal Service (USPS) Priority shipments are typically received in 3-5 business days. United Parcel Services (UPS), ground shipments usually reach most continental locations within 7-10 business days or sooner. Media Mail is a shipping class of the United States Postal Service. It is a cost-effective way to send educational materials, but it can take longer than other shipping classes. It typically takes between two and eight days to deliver.

Outside the United States:

Most overseas shipments take about 6-10 business days, but this does not include any time the package may spend clearing customs. For orders sent to Europe, we are currently paying any customs charges in almost all cases.

If you have a problem receiving your order, please contact us and we will check on the shipment and make sure the package reaches you.

What shipping options do you offer?

United States Postal Service (USPS)

priority mail media mail (economical)

United Parcel Service (UPS)

UPS Ground (economical) UPS 3 day select UPS 2nd Day Air A.M. UPS 2nd Day Air UPS Next Day Air Saver UPS Next Day Air Early A.M. UPS Next Day Air

DHL Express

Express 12:00 Express Worldwide

FedEx (coming soon)


I am overseas and wish to get a special shipping rate. What do I need to do?

Email us with both your order details and your ‘ship to’ address. We will then send you a shipping quote. If you agree to the shipping costs, we will send you a PayPal invoice. Once we have been notified of the completion of the payment transaction, your package will be sent to you.

Does my billing address have to match the address on file with my credit card number?

Yes, if your credit card billing address does not match the billing information, your order will be rejected. After it is rejected 3 times, your IP address will cause you to be locked out and you will not be able to place an order in our system. You will need to contact your credit card company to find out how to prevent this error before you will be able to reorder. If this happens to you, you should call us or email us at with your order details after talking with your credit card company.

Do you have a coupon code?

We do not offer coupon codes because we offer frequent special discount pricing.

I did not receive a shipment confirmation email.

This is usually caused by the ‘ship to’ email address not being entered or being entered incorrectly. The automated software can’t send you an email if the field is empty or if there is an error in your email address. If this happens to you, please send us an email and we will send you the confirmation information along with your tracking information.


After Ordering

How do I find the status of my order?

You will receive an email once the shipment has been sent which will include your tracking information. If you do not get an email, please check your ‘junk mail’ folder to make sure that it is not there. If you still can’t find it, please email us and we will be more than happy to check on the status of your order.

How can I track my package?

USPS Orders: you can call 1-800-275-8777 in the United States or track online at:

UPS Orders: you can call 1-800-742-5877 or track online at:


I ordered the wrong item by mistake, can I return it?

Yes, this does happen. Just read our return policy, and return your item along with a brief note telling us why you are returning the package. Upon receipt of the returned item, you will be credited the cost of the item and taxes (if applicable). The shipping costs will not be refunded.

I received my order but my order is not correct.

You can call us at 1-617-383-7390, Monday – Friday from 8:00 AM – 4:00 PM Eastern Time in the USA (12:00-20:00 GMT) or you can email us with the reason for your return. We occasionally make mistakes, and if the order mistake was our fault, we will correct the problem at absolutely no charge to you.

I am not going to be home to accept delivery of my purchase. What can I do?

UPS Shipments: You can call UPS at 1-800-742-5877 and make arrangements to pick your package up at UPS or have it delivered to a different address. USPS Shipments: You can call USPS at 1-800-275-8777 to find out about holding your package until you can pick it up.

I placed my order on Saturday and still have not gotten an email on the status of my order.

We ship orders Monday through Friday. Orders taken after 4:00 PM Eastern Time (20:00 GMT) on Friday will not be shipped until the following Monday.


I never received my shipment.

Please track your package to see if the carrier has it listed as delivered. Please check with all family members, neighbors, your postal carrier, or local post office to make sure that no one else has picked up the package without your knowledge. If you have checked with everyone and still can’t find your package, please contact us and we will start an investigation with the carrier to locate your package. We may need to reship if the package has been identified as lost. We may need to contact you to make sure that we have a ‘safe’ ‘ship to’ address, so the second package does not get lost, too.